Frequently Asked Questions

Membership

What comes with my membership each month?

As a member of The Co-Co, you have access to so many benefits and perks!  Learn more about your membership details below:

    • Community Membership

      • Unlimited events, day passes for purchase

      • Discounts on special events

      • Mentorship and networking opportunities within the influential Co-Co membership

      • Co-Co directory and community board

      • Local discounts and perks

      • Discounted room and space rentals

      • Day passes: $39/day or a $195/3-mo. package of 6 passes (buy 5 get one free!)

    • Part-Time Membership

      • All Community Benefits PLUS

      • 8 co-working days a month (if you are on the annual plan, your 8 days rollover so you can use them anytime during your one year contract!)

      • 3,000+ sq. ft. light-filled work and collaborating space

      • Reliable, fast WiFi

      • Phone booths for private calls

      • Access to conference rooms featuring video call equipment

      • Kitchen facilities and snack bar with really good coffee and tea

      • 8 hours of conference room reservation hours monthly

    • Full-Time Membership

      • All Community and Part-Time benefits PLUS

      • Unlimited use

      • Business address and mailbox

      • 20 hours of conference room reservation hours monthly

We understand that you need to focus on getting things done and not think about additional charges.  All co-working packages include access to the workspace and all of the space resources, including conference room time, printing and scanning, and complimentary beverages and snacks.

Members also benefit from the convenience of our downtown location and access to local community businesses and services, including the following:

Guests

  • Can I bring some friends to The Co-Co for a meeting?

    • Absolutely!  We want The Co-Co to be your home away from home, so your guests, clients, friends are welcome.  You may have guests with you free of charge for the duration of your conference room rental reservation.  Guests may join you for a meeting in the co-working space for up to 2 hours. All visitors must sign in with the front desk.  If your guest is joining you for the day, a day pass may be purchased for $39/day.

  • Can I host a large meeting or event at The Co-Co?

    • Yes, we welcome groups to use our beautiful space for events, gatherings and meetings on evenings and weekends.  Members have access to discounted pricing to rent the conference room or the entire space after hours. Email team@theco-co.com for more detail.

Room Bookings

  • How do conference room reservations work?

    • Members may book the conference room on The Co-Co app.  We ask members to please use only the time they need to ensure access to the conference room for all.  

    • The conference room may be reserved for up to 4 hours per day.  

    • Non-members may reserve the conference room for a maximum time of 4 hours at $60/hour.

  • How many hours can I use per month?

    • Hours are determined based on your membership level--one hour per working day included in your membership.  A new set of hours are added to your account each month. Conference room hours do not roll over with an annual membership as co-working days do.  

      • Community Membership: Purchase a Day Pass and get one hour of conference room time included (pending availability that day). For additional time booked, please note that the discounted member rate of $45/hour will be charged to your account for conference room bookings (vs. the $60/hour non-member rate).

      • Part-Time Membership: 8 hours of room booking monthly.  If your need for conference room time exceeds this amount, you may purchase additional time at the member rate.

      • Full-Time Membership: 20 hours of room bookings monthly.  If your need for conference room time exceeds this amount, you may purchase additional time at the member rate.

Mail Services

  • Is there an option to purchase mail services for an additional fee?

    • Mail services are included in Full-Time membership with an annual commitment.  Other co-working members may add mail services to their contract for $35/mo.

Phone Booths

  • Can I reserve a phone booth?

    • Access to the two phone booths at The Co-Co is included in your membership, one of which can be reserved. Members may reserve a phone booth for up to 2 hours a day.

    • In addition to phone booths, the space offers privacy lounge chairs and other spots to make a semi-private call.

How do I make changes to my membership?

Upgrade

Cancellation

  • We're sorry to see you go but understand that life happens! Memberships to The Co-Co automatically renew until terminated.  

    • To cancel a monthly membership, please contact team@theco-co.com by the 24th of the month. Your membership will continue in effect through the end of that month and you will not be billed for the following month.

    • To cancel an annual membership before the start of the next year, please contact team@theco-co.com with 30 days notice.


Inclusion

Do you have to be a woman to join?

No!  Everyone is welcome.  The Co-Co mission is to support women at all stages of life and career.  We welcome anyone who is energized by this mission. While we aim to create an environment where women can thrive, we are a women’s-focused space, not a space exclusive to women.


General Information

Where can I park?

There are a number parking options in Summit, including a lot directly across from our space. Additionally, co-working members have access to Summit Downtown Employee Parking ($4/day).

What are The Co-Co’s hours?

The Co-Co is open 8:30 am - 5:30 pm, Monday through Friday. If you are interested in renting The Co-Co space after hours or on a weekend, email us at team@theco-co.com.

What is The Co-Co Holiday Schedule?

The Co-Co will be closed to observe the following holidays:

  • February 18, 2019, Presidents’ Day

  • May 27, 2019, Memorial Day

  • July 4th and 5th 2019, Fourth of July

  • September 2, 2019, Labor Day

  • November 28th and 29th 2019, Thanksgiving

  • December 25, 2019-January 1, 2020, Winter Break